Managed Services

Cloud Bite delivers a comprehensive, scalable, and secure managed cloud services model tailored to support customers at varying stages of cloud maturity. Our three-tiered service model—Essential, Enhanced, and Enterprise—ensures flexibility, transparency, and alignment with your digital transformation goals.

Tiered Service Model

Cloud Bite offers a structured service delivery framework through three distinct tiers. Each tier is aligned with predictable, consumption-based pricing to ensure cost transparency and scalability.

Multi-Cloud Platform Support

Cloud Bite provides mandatory support for AWS and Microsoft Azure, with optional support for additional platforms based on customer needs. Our services are fully compatible with cloud-native operating models, ensuring seamless integration and operational alignment.

Enterprise Managed Cloud Service

A fully managed service for mature cloud consumers. Includes advanced automation, continuous improvement, embedded engineering support, and strategic advisory.

Service Scale & Pricing Baselines


Cloud Bite defines clear baseline volumes and device counts to guide pricing, resourcing, and service scalability. This ensures predictable cost models and efficient resource planning.

Core Technical Services

We deliver and maintain a robust suite of technical services across all supported platforms, including infrastructure provisioning and lifecycle management, security and compliance enforcement, and identity and access management.

Monitoring, alerting, and performance tuning

All services are aligned with customer-approved tooling, standards, and operational models.




Backup, Disaster Recovery, and High Availability

All services are aligned with customer-approved tooling, standards, and operational models.




Operational Excellence

Cloud Bite ensures high-quality service operations through structured management and continuous improvement.

Incident, Change, and Request Management

Structured handling of incidents, changes, and service requests to maintain system stability and responsiveness.

Defined SLAs and Performance Metrics

Clear service level agreements and measurable performance indicators ensure accountability and quality.

Transparent Cost Tracking and Reporting

Comprehensive cost visibility supports budgeting and financial planning for cloud services.

Continuous Improvement and Technical Debt Reduction

Ongoing efforts to enhance service quality and reduce legacy system burdens.

Alignment with Customer Governance and Tooling Frameworks

Ensuring cloud operations integrate seamlessly with customer policies and tools.

Infrastructure provisioning and lifecycle management

All services are aligned with customer-approved tooling, standards, and operational models.

 FinOps & Observability Integration

We actively support the customer’s FinOps and Enterprise Observability strategies by enforcing tagging standards and cost attribution, enabling real-time monitoring and capacity tracking, supporting cost transparency and forecasting, and collaborating on observability tooling and dashboards.

Enforcing tagging standards and cost attribution

Ensuring accurate cost allocation through consistent resource tagging and detailed reporting.
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Enabling real-time monitoring and capacity tracking

Providing continuous visibility into resource usage and system performance to optimize capacity.
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Supporting cost transparency and forecasting

Delivering clear insights into cloud spending trends to assist with budgeting and forecasting.
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Collaborating on observability tooling and dashboards

Working closely with customers to tailor observability solutions that align with operational goals.
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Embedded Resourcing Model

Cloud Bite provides onshore, skilled technical personnel embedded within customer teams. This ensures seamless collaboration and knowledge sharing, operational readiness and on-call support, and alignment with the customer’s agile and DevOps practices.

 Onboarding & Transition

We ensure a structured, collaborative onboarding process that includes operational readiness validation, standards alignment and documentation handover, early integration into governance and reporting, and Day 1 support readiness.

Operational readiness validation

Confirming all systems and processes are prepared for seamless service delivery from day one.
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Standards alignment and documentation handover

Ensuring all procedures and guidelines are aligned and formally transferred to support teams.
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Early integration into governance and reporting

Embedding teams into customer governance frameworks to maintain transparency and control.
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Day 1 support readiness

Preparing support resources to deliver immediate assistance and maintain operational continuity.
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 Documentation & Knowledge Management

All operational documentation is maintained in real-time and stored within customer-owned systems. It includes technical guides, knowledge base articles, and service records. This documentation is designed to support continuity and enhance internal capability uplift.

Real-time updates ensure documentation reflects current operational practices.

Documentation is securely stored within systems owned by the customer for full control.
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Technical guides and knowledge base articles provide detailed support resources.

Service records track historical and ongoing operational activities for transparency.
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Documentation supports continuity by enabling smooth transitions and knowledge retention.

Internal capability uplift is facilitated through accessible and comprehensive documentation.
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Technical guides,

Designed to support continuity and internal capability uplift

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Governance & Continuous Improvement

We actively participate in customer governance forums and contribute to tooling and platform enhancements, service quality reviews, and measurable improvements across the contract lifecycle.

Security, Compliance & Data Sovereignty

Cloud Bite ensures strict adherence to Australian government security policies, maintaining data residency and sovereignty standards. We provide full transparency regarding any offshore components, which are only used with customer consent. Our service delivery is designed to be auditable and secure, supporting your compliance needs.

Full compliance with Australian security policies

We align all operations with the latest government security requirements to protect your data and infrastructure.
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Data residency and sovereignty requirements

Your data remains within approved geographic boundaries, ensuring compliance with local regulations.
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Transparent use of offshore components

Any offshore resources or tools are disclosed upfront and used only after customer approval.
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Auditable, secure service delivery

Our processes support thorough auditing and maintain high security standards throughout service delivery.
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